At Neeltaru, we aim to deliver your products quickly and safely. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing

• All orders are processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed on the next working day.
• You will receive an order confirmation and tracking details once your order is shipped.

2. Shipping Time

• Standard delivery time is 3–7 business days depending on your location.
• Remote or rural areas may take slightly longer.
• Delivery times are estimates and may vary due to courier delays, weather, or holidays.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.
• From time to time, we may offer free shipping promotions on selected orders.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order through the courier partner’s tracking system.

5. Delivery Issues

• Please ensure that the shipping address and phone number are correct while placing the order.
• If the courier cannot reach you due to incorrect details, delivery delays may occur.
• Neeltaru is not responsible for delays caused by courier companies or external factors.

6. Damaged Packages

If your package arrives damaged, please take clear photos and contact us within 48 hours of delivery so we can assist you.