Terms & Conditions

Acceptance of Terms

Welcome to Neeltaru. By accessing, browsing or using this website, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use the website or place an order.

Products & Information

We make reasonable efforts to display product descriptions, images, prices and other information as accurately as possible.

• Product packaging may be updated from time to time.
• Actual colours may vary slightly due to screen settings.
• Product availability is subject to stock.
• Website information may be updated without prior notice.

Orders & Acceptance

Placing an order does not automatically mean that the order has been accepted. We reserve the right to verify, accept or cancel an order when necessary.

• Customers must provide complete and correct details.
• Orders may be cancelled if a product is unavailable.
• Suspicious, duplicate or fraudulent orders may be cancelled.
• We may contact customers to confirm Cash on Delivery orders.

Pricing & Payment

All prices shown on the website are in Indian Rupees unless otherwise stated.

• Prices and offers may change without prior notice.
• Discounts are valid only during the stated offer period.
• Available payment methods are shown during checkout.
• Orders are processed after successful payment or COD confirmation, where applicable.

Shipping & Delivery

Delivery timelines are estimates and may vary based on location, courier availability, weather, public holidays or other circumstances.

• Customers must provide a complete delivery address.
• A working mobile number is required for delivery updates.
• Delivery delays caused by courier partners may occur.
• Customers should cooperate with delivery calls and attempts.

Returns, Cancellations & Refunds

Returns, cancellations and refunds are handled according to our applicable Return & Refund Policy.

Customers should review that policy before making a purchase.

Website Usage

You agree to use this website only for lawful purposes and in a manner that does not harm Neeltaru, the website or other users.

• Do not attempt unauthorized access to the website.
• Do not misuse website content or functionality.
• Do not copy brand assets for unauthorized commercial use.
• Do not submit false or misleading information.

Limitation of Liability

To the extent permitted by applicable law, Neeltaru shall not be responsible for indirect or consequential losses arising from misuse of the website or products.

Customers are responsible for following product labels, instructions, warnings and storage guidance.

Changes to These Terms

We may update these Terms and Conditions when necessary. The updated version will be published on this page with a revised date.

Continued use of the website after changes are published means you accept the updated terms.