Shipping Policy
Everything you need to know about the processing, shipping and delivery of your Neeltaru order.
Careful Processing
Orders are prepared and packed carefully before dispatch.
Delivery Across India
We deliver to serviceable PIN codes across India.
Delivery Updates
Keep your mobile number active for courier and delivery updates.
Shipping Coverage
Neeltaru ships products to serviceable locations across India.
Delivery availability depends on the serviceability of your PIN code and the availability of our courier partners.
Order Processing
After an order is successfully placed, it is prepared for packing and dispatch.
- Orders are processed after payment confirmation or COD verification, where applicable.
- Processing may take longer during weekends, holidays or high-order periods.
- Customers may be contacted if additional order or address confirmation is required.
Estimated Delivery Time
Delivery time depends on the destination, courier serviceability and other operational factors.
Most orders are generally delivered within the estimated timeline shown or communicated after dispatch.
Delivery timelines are estimates and are not guaranteed. Delays may occasionally occur due to circumstances beyond our direct control.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Free shipping offers may be available from time to time and may be subject to specific order values or promotional conditions.
Address & Contact Details
Customers are responsible for providing complete and accurate delivery information.
- Provide the correct house, building, street and locality details.
- Enter the correct city, state and PIN code.
- Provide an active mobile number for courier communication.
- Check all delivery details before confirming the order.
Delivery Attempts
Courier partners may contact customers before or during a delivery attempt.
Customers should remain available on the provided mobile number and cooperate with reasonable delivery attempts.
Orders may be returned to us if delivery repeatedly fails due to an incorrect address, an unreachable customer or refusal to accept the shipment.
Possible Delivery Delays
Delivery may occasionally be delayed due to circumstances such as:
- Severe weather or natural events.
- Public holidays or local restrictions.
- Courier network or operational delays.
- Incorrect or incomplete delivery details.
- Remote location serviceability.
Damaged or Tampered Packages
If a package appears significantly damaged or tampered with at the time of delivery, please document the condition of the package before opening it.
Contact our support team promptly with your Order ID and clear photos or videos so that the matter can be reviewed.